The quickest way to reach 99 Casinos is by email at [email protected]. We do not run a telephone line, live chat or contact form, and the newsletter sign-up that appeared on older versions of the site no longer exists. Messages are read by the editors who sign our pages.
Writing to us
To help us answer quickly, please put one of these words in the subject line:
| Subject | Use it for | Please include |
|---|---|---|
| Correction | A fact you think is wrong | Page address, the statement, a source if you have one |
| Review | A question about a review or guide | Page address and your question |
| Operator | Your experience with a casino we list | Dates, what happened, the operator’s replies |
| Privacy | Requests about your personal data | What you want us to do |
| Business | Commercial enquiries | Company and purpose |
Corrections are checked against primary sources such as regulators’ registers and operators’ own terms, and verified errors are fixed with a dated note, as described in our editorial policy. Experiences with an operator cannot be resolved by us, but they do inform the next review of that casino under our rating method. Privacy requests are handled as set out in the privacy policy.
Please do not send passwords, card numbers or identity documents. We will never ask for them, and a message claiming to be from us that does should be ignored.
Complaints about a casino
99 Casinos cannot intervene in a player account. Raise the problem with the operator first, in writing, and keep copies of every reply. If that does not settle it, the next step depends on who licenses the casino:
- Licensed in Great Britain: the operator must refer an unresolved complaint to an approved alternative dispute resolution (ADR) provider named in its terms. The Gambling Commission does not settle individual disputes.
- Licensed in the Netherlands: follow the operator’s complaints procedure; concerns about a licensed operator can also be reported to the Kansspelautoriteit.
- Licensed in Malta: the Malta Gaming Authority’s Player Support Unit stopped ruling on individual disputes on 1 April 2019; use the ADR provider named in the operator’s terms.
- Licensed in Curaçao: the Curaçao Gaming Authority does not mediate individual disputes; after the operator’s own procedure, use one of the seven CGA-certified ADR bodies on its list dated 31 August 2026.
To find out who licenses a casino, look at the footer of its website and then check the licence number in the regulator’s public register. Our reviews give the licence details for each brand, and the reviews hub lists them all.
Response times
We aim to reply within five working days. Corrections that affect a licence, a legal point or a safety warning are dealt with first.
More about the site
See about 99 Casinos for who writes the pages. If gambling is causing you difficulty, free help is available: in England and Scotland the National Gambling Helpline on 0808 8020 133, in Wales the NHS Wales Gambling Helpline on 0808 2819 265, and in other countries the services on our responsible gambling page.
Contact questions
How do I contact 99 Casinos?
By email at [email protected]. There is no telephone line, live chat or contact form, and we never ask for passwords, card details or identity documents.
Can 99 Casinos resolve my complaint against a casino?
No. We are a publisher and cannot act on your account. Complain to the operator first, then use the dispute route that belongs to its licence, such as an approved ADR provider.
How do I report a mistake on a page?
Email the page address, the statement you think is wrong and, if possible, a source. We check it against primary sources and correct verified errors with a dated note.
Can a casino pay for a better rating?
No. Ratings follow the published method on our How We Rate page and are not for sale. Business enquiries are handled separately from editorial decisions.